FAQS Figueres
FAQS Roses

Equipment of the apartments

Do you have an elevator?

Yes, both buildings Rambla 3 and Rambla 32 has an elevator.

¿Se proporcionan sábanas y toallas ?

Yes, sheets and towels are provided in all our apartments.

What kitchen utensils are available in the apartments?

They have crockery, cutlery, kettle, juicer, toaster, coffee maker compatible with Dolce Gusto capsules, pots, pans...

¿Is there an apartment with 2 double beds?

The main bedroom has a double bed of 1.80x2.00m.

The second bedroom has two beds of 0.90x2.00m

In the case of Rambla 3, the third bedroom also has two beds of 0.90x2.00m.

Do you have apartments with 3 bedrooms?

Yes, the apartments at Rambla 3 have 3 bedrooms.

¿Do you have free Wi-Fi?

Yes we have free Wi-Fi throughout the building.

¿Do you have laundry service?

At Rambla 32, we have a laundry on the 5th floor.

Free: If you do it yourself.

Payment: If you want us to do it for you. Consult washing and ironing rates.

In Rambla 3, you have the washing machine inside the apartment. If you want another service, check with the staff in charge.

¿Do you have parking to unload suitcases?

Yes, just in front of Rambla 32 there is a parking space reserved for NC apartments clients. Both Rambla 32 and Rambla 3 can use this parking. (Maximum 10 minutes).

If the place is occupied by other customers, you will have to wait until it is free.

It cannot be used as a permanent parking space. NC APARTMENTS, IS NOT RESPONSIBLE, if the RELEVANT AUTHORITIES PUT ANY FINE.

¿Does my laptop fit in the safe?

Yes. The safe is free and you program the code. Its format allows you to store your laptop there. (13-15″)

Terms of use

¿I would like to know if pets are accepted in the apartments?

I am sorry to inform you that we do not accept pets in our apartments.

¿Is there a deposit to pay?

Yes, 150€ per stay. It is returned maximum 24/48 hours from the departure date.

¿Can there be more people in the apartment than registered?

No. Only registered people can stay in the apartment.

¿Can we have a party?

Absolutely no.

Our main objective is the rest of our guests. In the hypothetical case that the management detects a party or meeting of more people than those registered, it can proceed to eviction, without the right to reimbursement of the amount paid.

Quin és l'horari de check in /check out?

Check-in: de 16:00 a 19:00h. Altres horaris consultar.

Check-out: a les 10:00am.

Condicions d'accés

¿Can we arrive later than check-in time?

Yes, no problem. You have to make sure BEFORE ARRIVAL, that you have the apartment number that you have reserved and the access PIN code, WE DON'T HAVE KEYS.

¿Can we pay in cash?

No, everything works with virtual POS.

¿Does each apartment have a different PIN code?

Yes, On the day of arrival the program generates the access code and it is random.

¿What doors does the PIN code open?

On Rambla 32: Entrance Door, Apartment Door, 5th floor laundry

On Rambla 3: Entrance door, Apartment door, Staircase door

¿Why don't I have the PIN code for the apartment?

This can be for several reasons:

  • You have not finished paying either the reservation or the tourist taxes
  • Registration of all guests has not been completed
  • The room is not ready
  • It is not the day of arrival (It begins to be displayed in the APP from 8 in the morning of the day of arrival)

HOWEVER, within the app, it will mark "PENDING" at the point that you have to finish

¿Can't you open the door with the access PIN code?

The access PIN code will only work from 4 p.m. on arrival until 11a.m. on the day of departure. Outside these hours it does not work.

We remind you that within the keys section APP, you also have the Wireless system, the door you choose will open only by sliding your finger. You can see a video in our technical manual.

¿Can I enter before the check-in time?

We can make an exception in Low and Medium Seasons (as long as you have not been staying the previous day), but never in High Season.

We need reasonable hours of cleaning and ventilation.

¿Can I go out after check-out time?

If the same day we have other clients enter this apartment, the answer is no, since we have to clean it.

If there is no entry on the same day and you want to leave outside of hours, there is a supplement, depending on the time you want to leave.

Company policy and state regulations

¿Why are tourist taxes charged? ¿Haven't I paid it at the operator?

Because this is Generalitat de Catalunya terms, €1.10 / adult person over 16 years old / night is charged.

No operator charges this tax. Therefore, it is not included in the price. Consult the conditions of the reservation when in doubt.

¿Why do I have to register?

In Spain it is mandatory to register in all hotels and tourist accommodation. If a client does not want to register we can not accept it.

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(0034) 646 765 900
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